Citi Electronic Statement

Today I received an email from Citibank. This is weird because I already closed my account last year. So, I called them up via 24-Hour CitiPhone hotline. Immediately, they have verified that the account is really closed and that I should just disregard the email.

 

Being an IT professional, I sense that someone must've messed up in their Production environment. In other words, may sumabog na program sa prod! hehehe. =D

Just sharing this experience in case someone tries to google for info.

 

aprub!

 

---------- Forwarded message ----------
From: Citi e-Statement <phesmail@citi.com>
Date: Tue, Dec 22, 2009 at 12:25 AM
Subject: Citi Electronic Statement

Dear Valued Client,

Please be advised that your Citibank Visa/Mastercard Classic Electronic Statement has been generated.

If you requested to receive your Electronic Statement through:

1. Your email as an attachment (You need an Adobe Acrobat version 8.0 to view the statement.)


Launch the attached file and input your password*.

*For your protection, your electronic statement is password-protected. Your e-Statement
password depends on your mode of enrollment.

ENROLLMENT MODE	PASSWORD FORMAT
If you enrolled through Citibank Online	Password you nominated upon enrollment (13 characters A-Z, a-z, 0-9)   Password example:  Opportunity13
If you enrolled through CitiPhone or other means	Birth date in mmddyyyy and last 4 digits of your card   Ex. Birthday = May 2, 1951 *Card Number = 1000 1000 1000 8888 Password = 050219518888   *For Citi card accounts, this is the last 4 digits found at the front of your card. For bank accounts/statements, this is the last 4 digits found at the front of your ATM card.

2. Online viewing in Citibank Online

Sign on to Citibank Online and click on the View Electronic Statement on the left side of the
My Home page to view your statement online.

For any inquiries, you may send us a message through Citibank Online. If you are a Citibank
customer, you may also call our 24-Hour CitiPhone at 995 9999 (Metro Manila), 234 9999 (Cebu) or 1
800 10 995 9999 (toll-free from other provinces through PLDT). If you are a Citibank Savings
customer, you may call the Citibank Savings Customer Service Hotline at 995 1888 (Metro Manila).

Thank you for using Citi Electronic Statements

ENSURE DELIVERY OF YOUR ELECTRONIC STATEMENT
To ensure delivery of your Electronic Statement to your Inbox, please add Citi e-Statement
<phesmail@citigroup.com> to your email address book or contact list.

CITI ELECTRONIC STATEMENT USER AGREEMENT
Please read through the Citi Electronic Statement User Agreement by clicking on the link below. If you
do not cancel your enrollment and/or you continue using this service, we will take it to mean that you
agree with the Terms and Conditions applicable to this service and to further amendments thereto.
http://www.citibank.com.ph/global_docs/estatementtandc.htm
_____________________________________________________
IMPORTANT ADVISORY ON ELECTRONIC BANK STATEMENTS (only for Bank)
Please be advised that aside from being able to view your consolidated banking statement
electronically, you shall continue to receive the paper copies by mail.
***********************************
SPECIAL OFFERS FROM CITIBANK:
To see our ongoing promotions and online offers, visit our website www.citibank.com.ph.